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This document applies to Microsoft(R) Windows 95, 98, Me, and XP.
This document lists dial-up networking (DUN) and Remote Access Service (RAS) error codes, and a brief description of each code.
Occasionally restarting your computer can resolve these errors. However, HP recommends using Microsoft's Knowledgebase for specific troubleshooting of these error codes.
|
Error codes |
Description |
|
14 |
The connection was deleted or reconnected. |
|
600 |
An operation is pending. The modem's setting may have changed without restarting Windows. |
|
601 |
The port handle is invalid. A modem's setting may have changed without restarting Windows. |
|
602 |
The port is already open. Another program is using the modem. |
|
603 |
The buffer settings (space allowed in your computer for accessing the modem) are too small. A modem's setting may have changed without restarting Windows. |
|
604 |
Wrong information specified. The modem's serial port may have changed. |
|
605 |
Cannot set port information. The modem's serial port may have changed. |
|
606 |
The port is not connected. A modem's setting may have changed without restarting Windows. |
|
607 |
The event is invalid. A modem's setting may have changed without restarting Windows. |
|
608 |
The device does not exist. The modem's serial port may have changed. |
|
609 |
The device type does not exist. |
|
610 |
The buffer is invalid. A modem's setting may have changed without restarting Windows. |
|
611 |
The route is not available. NetBIOS may not be configured or installed (NT network). |
|
612 |
The route is not allocated. NetBIOS may not be configured or installed (NT network). |
|
613 |
Invalid compression specified. A modem's setting may have changed without restarting Windows. |
|
614 |
Not enough space was allowed for your computer to access the modem. A modem's setting may have changed without restarting Windows. |
|
615 |
The port was not found. The modem's serial port may have changed. |
|
616 |
An asynchronous request is pending. A modem's setting may have changed without restarting Windows. |
|
617 |
Disconnecting. |
|
Error codes |
Description |
|
618 |
The port is not open. A modem's setting may have changed without restarting Windows. |
|
619 |
The port is disconnected. The modem's serial port may have changed. |
|
620 |
There are no endpoints. The modem's serial port may have changed. |
|
621 |
Cannot open the phone book file. The file rasphone.pbk may be missing or corrupt (NT, XP only). |
|
622 |
Cannot load the phone book file. The file rasphone.pbk may be missing or corrupt (NT, XP only). |
|
623 |
Cannot find the phone book entry. The file rasphone.pbk may be missing or corrupt (NT, XP only). |
|
624 |
Cannot write the phone book file. The file rasphone.pbk may be missing or corrupt (NT, XP only). |
|
625 |
Invalid information found in the phone book. The file rasphone.pbk may be missing or corrupt (NT, XP only). |
|
626 |
Cannot load a string. A modem's setting may have changed without restarting Windows. |
|
Error code |
Description |
|
627 |
Cannot find key. |
|
628 |
The port was disconnected. |
|
629 |
The port was disconnected by the remote machine. The most common reason for this error is a wrong password. |
|
630 |
The port was disconnected due to hardware failure. |
|
631 |
The port was disconnected by the user. |
|
632 |
The structure size is incorrect. A modem's setting may have changed without restarting Windows. |
|
633 |
The port is already in use or is not configured for Remote Access. |
|
634 |
Cannot register your computer on the remote network. Another computer may already be logged on using the same logon. |
|
635 |
Unknown error. |
|
Error codes |
Description |
|
636 |
The wrong device is attached to the port. This means your modem may be set up incorrectly. |
|
637 |
The string could not be converted. A modem's setting may have changed without restarting Windows. |
|
638 |
The request has timed out. A modem's setting may have changed without restarting Windows. |
|
639 |
No asynchronous net available. |
|
640 |
A NetBIOS error has occurred. Connection speed may be too fast for line quality. |
|
641 |
The server cannot allocate NetBIOS resources needed to support the client. |
|
642 |
One of your NetBIOS names is already registered on the remote network. Another computer may already be logged on using the same logon. |
|
643 |
A network adapter at the server failed. |
|
644 |
You will not receive network message popups. |
|
645 |
Internal authentication error. Require encrypted password may be set in Server Types. Hand-held device linking software may be active. |
|
646 |
The account is not permitted to log on at this time of day. |
|
647 |
The account is disabled. |
|
648 |
The password has expired. |
|
649 |
The account does not have Remote Access permission. |
|
650 |
The Remote Access server is not responding. |
|
651 |
Your modem (or other connecting device) has reported an error. Modem may been installed with a wrong .inf file. |
|
652 |
Unrecognized response from the device. Modem may been installed with a wrong .inf file. |
|
653 |
A macro required by the device was not found in the device .INF file section. |
|
654 |
A command or response in the device .INF file section refers to an undefined macro. |
|
Error codes |
Description |
|
655 |
The <message> macro was not found in the device .INF file section. |
|
656 |
The <defaultoff> macro in the device .INF file section contains an undefined macro. |
|
657 |
The device .INF file could not be opened. |
|
658 |
The device name in the device .INF or media .INI file is too long. |
|
659 |
The media .INI file refers to an unknown device name. |
|
660 |
The device .INF file contains no responses for the command. |
|
661 |
The device .INF file is missing a command. |
|
662 |
Attempted to set a macro not listed in device .INF file section. |
|
663 |
The media .INI file refers to an unknown device type. |
|
664 |
Cannot allocate memory. Shut down some programs or applications and try again. |
|
665 |
The port is not configured for Remote Access. |
|
666 |
Your modem (or other connecting device) is not functioning. |
|
667 |
Cannot read the media .INI file. |
|
668 |
The connection dropped. Try dialing in again. |
|
Error code |
Description |
|
669 |
The usage parameter in the media .INI file is invalid. |
|
670 |
Cannot read the section name from the media .INI file. |
|
671 |
Cannot read the device type from the media .INI file. |
|
672 |
Cannot read the device name from the media .INI file. |
|
673 |
Cannot read the usage from the media .INI file. |
|
Error codes |
Description |
|
674 |
Cannot read the maximum connection BPS rate from the media .INI file. |
|
675 |
Cannot read the maximum carrier BPS rate from the media .INI file. |
|
676 |
The line is busy. Try dialing again. |
|
677 |
A person answered, rather than a modem. Check to be sure that your number leads to an ISP, not a telephone number. |
|
678 |
There is no answer. |
|
679 |
Cannot detect carrier. This could be a problem with your ISP. |
|
680 |
There is no dial tone. Check your phone for unheard messages. |
|
681 |
General error reported by device. Check to make sure your modem is working. |
|
682 |
ERROR WRITING SECTIONNAME. |
|
683 |
ERROR WRITING DEVICETYPE. |
|
684 |
ERROR WRITING DEVICENAME. |
|
685 |
ERROR WRITING MAXCONNECTBPS. |
|
686 |
ERROR WRITING MAXCARRIERBPS. |
|
687 |
ERROR WRITING USAGE. |
|
688 |
ERROR WRITING DEFAULTOFF. |
|
689 |
ERROR READING DEFAULTOFF. |
|
690 |
ERROR EMPTY INI FILE. |
|
691 |
Access denied because username and/or password are invalid on the domain. Check to make sure you entered your username and/or password correctly. |
|
692 |
Hardware failure in port or attached device. |
|
693 |
ERROR NOT BINARY MACRO. |
|
Error codes |
Description |
|
694 |
ERROR DCB NOT FOUND. |
|
695 |
ERROR STATE MACHINES NOT STARTED. |
|
696 |
ERROR STATE MACHINES ALREADY STARTED. |
|
697 |
ERROR PARTIAL RESPONSE LOOPING. |
|
698 |
A response keyname in the device .INF file is not in the expected format. |
|
699 |
The device response caused buffer overflow. |
|
700 |
The expanded command in the device .INF file is too long. |
|
701 |
The device moved to a BPS rate not supported by the COM driver. |
|
702 |
Device response received when none expected. |
|
703 |
ERROR INTERACTIVE MODE. |
|
704 |
ERROR BAD CALLBACK NUMBER. |
|
705 |
ERROR INVALID AUTH STATE. |
|
706 |
ERROR WRITING INITBPS. |
|
707 |
X.25 diagnostic indication. |
|
708 |
The account has expired. |
|
709 |
Error changing password. |
|
710 |
Serial overrun errors were detected while communicating with your modem. |
|
711 |
RasMan initialization failure. Check the event log. |
|
712 |
Biplex port is initializing. Wait a few seconds and redial. |
|
713 |
No active ISDN lines are available. |
|
Error codes |
Description |
|
714 |
Not enough ISDN channels are available to make the call. |
|
715 |
Too many errors occurred because of poor phone line quality. This means your phone line may have static. |
|
716 |
The Remote Access IP configuration is not usable. |
|
717 |
No IP addresses are available in the static pool of Remote Access IP addresses. |
|
718 |
PPP timeout. |
|
719 |
PPP terminated by remote machine. |
|
720 |
No PPP control protocols configured. |
|
721 |
Remote PPP peer is not responding. |
|
722 |
The PPP packet is invalid. |
|
723 |
The phone number, including pre and suf, is too long. |
|
724 |
The IPX protocol cannot dial-out on the port because the computer is an IPX router. |
|
725 |
The IPX protocol cannot dial-in on the port because the IPX router is not installed. |
|
726 |
The IPX protocol cannot be used for dial-out on more than one port at a time. |
|
727 |
Cannot access TCPCFG.DLL. |
|
728 |
Cannot find an IP adapter bound to Remote Access. |
|
729 |
SLIP cannot be used unless the IP protocol is installed. |
|
730 |
Computer registration is not complete. |
|
731 |
The protocol is not configured. |
|
732 |
The PPP negotiation is not converging. |
|
733 |
The PPP control protocol for this network protocol is not available on the server. |
|
Error codes |
Description |
|
734 |
The PPP link control protocol terminated. |
|
735 |
The server rejected the requested address. |
|
736 |
The remote computer terminated the control protocol. |
|
737 |
Loopback detected. |
|
738 |
The server did not assign an address, therefore, the modem cannot dial in. |
|
739 |
The remote server cannot use the Windows NT encrypted password. |
|
740 |
The TAPI devices configured for Remote Access failed to initialize or were not installed correctly. |
|
741 |
The local computer does not support encryption. |
|
742 |
The remote server does not support encryption. |
|
743 |
The remote server requires encryption. |
|
744 |
Cannot use the IPX net number assigned by the remote server. Check the event log. |
|
745 |
A file needed to dial-up is missing. |
|
752 |
A syntax error was encountered while processing a script. |
|
753 |
Connection could not be disconnected, created by multiple protocol router. |
|
754 |
Could not find multi-link bundle. |
|
755 |
Cannot dial due to custom dialer. |
|
756 |
Connection is already being dialed (probably be another process). |
|
757 |
Remote Access cannot automatically start. See event log. |
|
758 |
ICS is already enabled. |
|
760 |
Enabling routing capabilities failed. |
|
Error codes |
Description |
|
761 |
Enabling of ICS failed. |
|
763 |
ICS failed due to more than one LAN connection to share at the same time. |
|
764 |
No smart card reader installed. |
|
765 |
ICS cannot be enabled. LAN address already exists (automatic addressing). |
|
766 |
No certificate. |
|
767 |
ICS cannot be enabled. More than one of the same IP Addresses exist on the same private LAN. Reconfigure the LAN so that only unique IPs are used. |
|
768 |
Encryption process failed. |
|
769 |
Destination not reachable. |
|
770 |
Remote machine rejected this connection attempt. |
|
771 |
Network busy. |
|
772 |
Remote hardware is incapable of handling connection request. |
|
773 |
Destination number changed. |
|
774 |
Temporary failure. |
|
775 |
Call blocked by remote computer. |
|
776 |
Remote hardware is using do-not-disturb feature. |
|
777 |
Remote modem out of service. |
|
778 |
Unable to verify the server's identity. |
|
779 |
Connection requires a smart card. Enable smart card. |
|
780 |
Attempted function not valid on this type of connection. |
|
781 |
No valid certificate found for encryption. |
|
Error codes |
Description |
|
782 |
Network Address Translation (NAT) installed as the routing protocol. Remove before attempting to enable ICS. |
|
783 |
ICS cannot be enabled. LAN selected as private network disconnected or not present. |
|
784 |
User name is different than that required by the smart card. |
|
785 |
Connection not configured for smart card. Enable this from connection's properties. |
|
786 |
L2TP connection failed. No valid machine certificate. |
|
787 |
L2TP connection failed. Security could not authenticate remote machine. |
|
788 |
L2TP connection failed. Security and remote machine unable to establish parameters. |
|
789 |
L2TP connection failed. Security encountered processing error with remote machine. |
|
790 |
L2TP connection failed. Certificate validation failed at the remote machine. |
|
791 |
L2TP connection failed. Security policy not found. |
|
792 |
L2TP connection failed. Security negotiation timed out. |
|
793 |
L2TP connection failed. Error during Security negotiation. |
|
794 |
Framed Protocol RADIUS is not PPP. |
|
795 |
Tunnel Type RADIUS not correct. |
|
796 |
Service Type RADIUS is neither Framed nor Callback Framed. |
|
797 |
Modem not found or busy. |
|
798 |
Certificate that uses Extensible Authentication Protocol not found. |
|
799 |
ICS cannot be enabled. IP address conflict. Ensure that only the host machine uses IP 192.168.0.1 |
|
800 |
VPN server unavailable, unreachable, or is not configured for this connection. |
|
995 |
Operation aborted. |
|
Error codes |
Description |
|
1382 |
Max length exceeded. |
|
1793 |
Account expired. |
|
2250 |
Network connection does not exist. |
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Copyright Hewlett-Packard Co. 2002
This information is subject to change without notice and
is provided "as is" with no warranty.
Hewlett-Packard shall not be liable for any direct,
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